ACD conf

1.sip.conf

[2010]

type=friend

username=2010

secret=abc2010

host=dynamic

canreinvite=no

context=mainmenu

[2011]

type=friend

username=abc2011

secret=abc2011

host=dynamic

canreinvite=no

context=mainmenu

[2012]

type=friend

username=2012

secret=abc2012

host=dynamic

canreinvite=no

context=mainmenu

[2013]

type=friend

username=2013

secret=abc2013

host=dynamic

canreinvite=no

context=mainmenu

2.queues.conf

[sales queue]

member => Agent/8700

member => Agent/8800

3. agents.conf

[agents]

agent => 8700,1234,Dip Mehta

agent => 8800,1234,Danh Dangent

4. extensions.conf

[mainmenu]

exten => 2010,1,Dial(SIP/2010);

exten => 2011,2,Dial(SIP/2011);

exten => 4455,1,AgentLogin()

exten => 7000,1,Queue(sales queue)

exten => s,1,Answer

exten => s,n,Background(prompt1&prompt2&prompt3)

exten => s,n,WaitExten

exten => 1,1,Goto(submenu,s,1)